Shipping policy

Last Updated: 17th December 2025

Thank you for shopping at The Digital Chapter. We offer both digital products (eBooks, devotionals, workbooks) and physical products (printed books, journals, faith-based merchandise). This policy explains how your order will be delivered.

Digital Products

All digital products are delivered electronically.

Delivery Method:

You will receive a download link on the order confirmation page immediately after purchase.
A confirmation email with your download link(s) will also be sent to the email address provided at checkout.

Shipping Fees:

Digital products are delivered instantly and worldwide.
There are no shipping charges for digital products.

Important Notes:

Download links may expire, so please save your files promptly to your device or cloud storage.
For download issues (missing email, broken link, or file errors), contact us at our support email with your order number.

Physical Products

Physical products include printed devotionals, journals, books, or other faith-based merchandise.

Processing Time:

Orders are processed within 2–5 business days (excluding weekends and holidays).

Shipping Methods & Delivery Time:

Delivery times depend on your location and chosen shipping method.
A tracking number will be provided via email once your order ships.

Shipping Fees:

Shipping costs are calculated at checkout based on location, weight, and shipping method.
Customs duties or import taxes are the responsibility of the customer.

Shipping Locations:

Physical products ship worldwide.
We are not responsible for delays caused by customs, postal services, or carriers.

Incorrect Address & Delivery Issues:

Customers must provide accurate shipping information.
Packages returned due to incorrect or incomplete addresses may incur reshipping fees.

Damaged or Lost Items:

If your physical order is damaged or lost, contact us within 7 days of delivery at [support email]. Include your order number and photos if applicable.